Elderly pendant alarm user reluctant to wear personal alarm button?

 
As our parents age, ensuring their safety and well-being becomes a top priority. One effective way to provide peace of mind is through telecare pendant buttons. These simple devices can be lifesavers, but some elderly individuals can be reluctant to wear them. Below are some tips we’ve collated, to encourage your loved ones to always wear their telecare pendants.

Monthly Test Calls Can Help Familiarise Elderly Users With The Telecare System

We recommend that customers perform a test call by pressing the pendant button once a month to ensure everything is working properly. As well as ensuring that the telecare system is working as it should be, regular test calls help familiarize users with the system, making it less intimidating and more user-friendly. Many people find that speaking directly with our operators helps them feel more at ease with the system. If possible, it may be beneficial for a family member to be present during the first few test calls.

How to Perform a Test Call

  1. Press the Pendant Button: The elderly alarm user can press the pendant button on his or her wristband or neck cord.
  2. Wait for the Operator: When the operator answers through the base unit, which is usually located in the hallway, simply let them know you are conducting a test call.
  3. Reassurance and Familiarity: This process helps elderly alarm ussers become more comfortable using the system, ensuring they knows what to expect in an actual emergency.

Addressing Common Concerns

  • False Alarms: Reassure the elderly alarm user that if a false alarm occurs, there is no need to worry. This procedure helps us ensure everything is working as it should, just like the test call.
  • Communication: Let the pendant alarm user know that if the system is activated and we can’t hear the user through the base unit, we will always try to call them back on their home phone or mobile number first, before contacting any of the nominated contacts. This should alleviate any concerns about the operators contacting their nominated contacts unnecessarily, which some elderly pendant alarm users also worry about.

Additional Tips for Reluctant Users

  • Comfort and Familiarity: Encourage your mum to wear the pendant daily, explaining that it’s a simple and effective way to ensure her safety.
  • Ease of Use: Highlight how easy it is to use the pendant, and that the monthly test calls will make her more familiar with the process.
  • Peace of Mind: Emphasize that wearing the pendant provides peace of mind for both her and her loved ones, knowing help is just a button press away.
  • Extra Buttons: Extra buttons can be added to the system and placed around the home in high-risk areas such as the bathroom and kitchen. These are common areas for falls, and having additional buttons strategically placed ensures that help is always within reach.

We’re Here to Help

If you have any further questions or need additional support, please don’t hesitate to contact us. We’re here to help ensure your mum’s safety and your peace of mind. By making telecare a regular part of her routine, you can both enjoy greater confidence and security.


Encouraging elderly parents to use their telecare pendant buttons regularly can significantly enhance their safety and your peace of mind. Through monthly test calls, addressing common concerns, and placing extra buttons around the home, you can help your loved ones become more comfortable and confident with this life-saving technology.

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