FAQ

Pressing the emergency button on your telecare system or GPS location tracker initiates a swift and coordinated response to address your needs during any emergency. Here’s a step-by-step breakdown:

1. Connection to Monitoring Centre: A direct connection is established through the telecare device or location tracker to our 24/7 monitoring center. Trained operators can access the details you provided when you joined the service.

2. Two-Way Communication: The monitoring center’s first step is to attempt communication with you via the two-way speech function of the telecare system or GPS location tracker, aiming to assess the situation. If it’s a non-emergency and you can communicate, they can provide assistance accordingly.

3. Call Back: If there is no response through the device, the monitoring center will then attempt to call you back through your provided contact number (your home or mobile number) to assess the situation.

4. Contacting Nominated Contacts: If there’s no response or if the situation requires additional support, the monitoring center proceeds to contact your designated contacts. These are individuals you specified when you joined the service, notified in the order you specified, creating a network of support from friends or family members.

Emergency Services: In the case of a serious emergency or if your designated contacts are unavailable, the monitoring center can contact the emergency services. They provide your location and relevant information for a prompt and appropriate response.

Your safety is our top priority, and we’re here to ensure you receive the support you need during critical moments.

 

If the call-handlers at the 24/7 monitoring center are unable to hear a response from you, they will first attempt to call you back at your home or on your mobile phone. If they still don’t receive a reply, they will contact one of the nominated contacts you have provided, such as a neighbour, family member, or friend.

Don’t worry if you accidentally press your pendant or SOS locator alarm button. Monitoring centres are accustomed to receiving accidental calls. In any case, you should press the alarm button at least once a month to ensure your personal telecare alarm or locator is functioning correctly.

Personal alarm transmitters (telecare alarm buttons) can generally be worn when stents, pacemakers, and other electronic medical aids are fitted, without any expected hazards. Learn more here.

Please note this is not the case with GPS locators, which must be kept at least 25 cm away from an electronic medical aids, including pacemakers. If a GPS locator must be worn with electronic medical aids, then it is recommended wearing the device as a wrist attachment on the less dominant arm, rather than around the neck.

No, our telecare alarm buttons do not detect falls. Instead, they are activated manually, by the user pressing a button on the telecare unit or pendant/wristband. By pressing the button, the user can send an alarm signal to the monitoring system for assistance.

If you are in need of an automatic fall detector for your telecare system, please email us to enquire about adding a Vibby fall detector to your telecare system.

With any fall detector, it is important to note that automatic fall detectors are not 100% accurate. While they can provide an additional layer of safety, there is a possibility of false alarms or instances where a fall may not be detected. We advise customers to consider these limitations when opting for a fall detection feature and to assess their specific needs and preferences before making a decision.

While some of our outdoor locators (such as the PIP) do have fall detection capabilities, it’s important to note that this feature is disabled by default, and must be activated by specifically requesting this feature. You can indicate this when ordering the device online, if available.

With any fall detector, it is important to note that automatic fall detectors are not 100% accurate. While they can provide an additional layer of safety, there is a possibility of false alarms or instances where a fall may not be detected. We advise customers to consider these limitations when opting for a fall detection feature and to assess their specific needs and preferences before making a decision.

We understand the importance of providing support to individuals who have specific medical needs or disabilities. To determine if you qualify for VAT exemption, we recommend referring to our comprehensive  VAT exemption guide. This guide will provide you with valuable information and guidance on the eligibility criteria and the process to claim VAT exemption.

At TASK Connect we strive to make our services accessible and affordable for those who need them the most. We encourage you to review the VAT exemption guide to explore the potential benefits available to you or your loved one.

If you have any further questions or require assistance, our dedicated customer support team is ready to help. We are committed to ensuring that you receive the necessary support and guidance throughout your journey with us.

We understand the importance of a hassle-free installation process for your personal alarm.

When your telecare system arrives it will include everything you need for a seamless setup. To ensure convenience, please ensure that you have a mains electricity socket available within [3 meters / 10 ft] of your desired location for the alarm base unit.

Included with your order, you will find straightforward setup instructions that guide you through the process step-by-step. In case you require additional assistance, we also provide a dedicated helpline number for any queries or concerns you may have during the setup.

We strive to make the installation process as easy and user-friendly as possible, empowering you to get your Digital Personal Alarm up and running quickly and efficiently. We are here to support you every step of the way to ensure your peace of mind and security.

Your telecare button’s battery will typically only need to be replaced every 3-5 years. When it does, we offer free battery replacement. Our commitment is to provide you with reliable and affordable support throughout the lifespan of your telecare device.

No, our GPS locator alarms arrive ready to use straight out of the box!

At TASK Connect, we understand the importance of providing a hassle-free experience for our customers. Therefore, we’ve designed our GPS locator alarms to be user-friendly and convenient right from the moment you receive them. When your package arrives, you can immediately activate and start using the GPS locator alarm without the need for any additional setup at home.

Our team of experts will have already taken care of all the essential configurations and settings to ensure seamless functionality. All you need to do is power on the device according to the provided instructions, and you’ll be ready to track and monitor your valuable belongings or loved ones in real-time.

Additionally, we provide detailed user guides and customer support to assist you with any questions or concerns that may arise during usage. Whether you’re a tech-savvy individual or new to GPS locator alarms, rest assured that our product is designed with simplicity in mind.

 

Your subscription comes with several valuable benefits:

24-hour monitoring by our Emergency response team, allowing you to receive assistance whenever needed.

Unlimited alarm call usage, ensuring that you can reach out for help as often as necessary.

Full 12 month warranty covers any faults that may develop in your equipment. In such cases, we will take care of the repairs or replacement of the equipment at no cost to you.

There is free standard delivery for all residential (non-commercial) orders to UK postcodes.

If you change your mind about the personal alarm or locator device you’ve purchased, you have the right to cancel your order within 14 days of receiving the alarm and receive a full refund. Just make sure to return the alarm in its original condition and packaging.

We kindly recommend reviewing our terms and conditions for detailed information regarding the process of cancellations and returns. It will provide you with specific instructions on how to proceed if you wish to cancel your order or return the telecare alarm.

Our terms and conditions outline the rights and obligations of both parties and ensure a transparent and fair process for all our customers. If you have any questions or need further clarification, our customer service team will be more than happy to assist you.

Client Testimonials

TASK became a God Send for Me as, I nearly died, on Xmas Day! As a Result, I got TASK MONITOR, Wrist, Neck Pendant Installed. If I accidentally, drop my Wrist Alarm or, Bang it off Something TASK, Respond Immediately and, just Reset the Alarm! I Feel So Secure, with them.
TASK Ltd Client
...thank you all for your wonderful responsiveness to [name redacted] who lives alone and is constantly reassured by your responses when she inadvertently triggers her alarm. We are very grateful for this as particularly in the last busy 12 months, we are not always close by. So keep up the good work and know that you make one lady and her family very happy.
TASK Ltd Client
I would like to thank everyone at TASK ...my dad (94) passed away peacefully on [date redacted] and thanks to you we had great peace of mind that he was safe in his own home for the last few years. Keep up the good work!
TASK Ltd Client
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