Telecare Alarm Service

Whether it’s a sudden fall or a moment of uncertainty, our user-friendly pendant alarm button is your lifeline, available day and night. Our 24-hour monitoring service extends beyond the confines of your home, with our GPS locator alarms ensuring your safety, whether you’re indoors or out, catering to active seniors who cherish their independence.

Lone-Worker Alarms

Whether you’re an independent lone worker seeking extra security, or an employer aiming to safeguard your workforce, rest assured that we have a GPS solution, complete with GPS alarm monitoring service tailored to help you. Moreover, we offer additional safety services, such as a regular check-in call option and password verification, to further protect workers and make their safety a top priority.

 

Out-of-Hours Call Answering

If you’re a housing association, or other provider of sheltered housing in need of call answering services for tenants, including for out-of-hours repairs calls, we invite you to reach out to us for more details on our competitive monitoring solutions.

Third-Party Telecare Monitoring

We specialize in delivering extensive monitoring services on a larger scale, catering to the needs of both local councils and other telecare service providers. Our monitoring solutions are tailored to address the the unique challenges, faced in ensuring efficient and reliable monitoring services to various communities. Should you require more detailed insights into how our bulk monitoring services can benefit your organization, we encourage you to reach out to us.

FAQ

If the call-handlers at the CareLink monitoring center are unable to hear a response from you (for example, if you have fallen in your driveway), they will first attempt to call you back at your home. If they still don’t receive a reply, they will contact one of the nominated contacts you have provided, such as a neighbour, family member, or friend.

Don’t worry if you accidentally press your pendant or SOS locator alarm button. Monitoring centres are accustomed to receiving accidental calls. In any case, you should press the alarm button at least once a month to ensure your personal telecare alarm or locator is functioning correctly.

No, our telecare and personal alarm systems do not detect falls by default. Instead, they are activated by the user pressing a button on the unit or pendant. By pressing the button, the user can send an alarm signal to the monitoring system for immediate assistance.


While certain outdoor locators have fall detection capabilities, it’s important to note that this feature is disabled by default on our locators, and must be activated by contacting our team at 028 20 360280.


If you are in need of a system with fall detection, we also offer an alternative product [here] that you may consider.


However, it is important to note that fall detectors are not 100% accurate. While they can provide an additional layer of safety, there is a possibility of false alarms or instances where a fall may not be detected. We advise customers to consider these limitations when opting for a fall detection feature and to assess their specific needs and preferences before making a decision.

We understand the importance of providing support to individuals who have specific medical needs or disabilities. To determine if you qualify for VAT exemption, we recommend referring to our comprehensive [VAT exemption guide]. This guide will provide you with valuable information and guidance on the eligibility criteria and the process to claim VAT exemption.

At TASK Connect we strive to make our services accessible and affordable for those who need them the most. We encourage you to review the VAT exemption guide to explore the potential benefits available to you or your loved one.

If you have any further questions or require assistance, our dedicated customer support team is ready to help. We are committed to ensuring that you receive the necessary support and guidance throughout your journey with us.

If you have a preference to pay for your order exclusively through Direct Debit from the outset, please contact us by telephone and our sales advisors will be happy to accommodate your request and assist you in completing the setup accordingly. They will guide you through the necessary steps to ensure your subscription is set up for Direct Debit payments.



There is free standard delivery for orders received by 1pm, Monday – Friday, to UK postcodes

We understand the importance of a hassle-free installation process for your personal alarm.
Your Digital Personal Alarm package is designed to provide everything you need for a seamless setup. To ensure convenience, please ensure that you have a mains electricity socket available within [3 meters / 10 ft] of your desired location for the alarm base unit.


Included with your order, you will find straightforward setup instructions that guide you through the process step-by-step. In case you require additional assistance, we also provide a dedicated helpline number for any queries or concerns you may have during the setup.


We strive to make the installation process as easy and user-friendly as possible, empowering you to get your Digital Personal Alarm up and running quickly and efficiently. We are here to support you every step of the way to ensure your peace of mind and security.

No, our GPS locator alarms arrive ready to use straight out of the box!

At TASK Connect, we understand the importance of providing a hassle-free experience for our customers. Therefore, we’ve designed our GPS locator alarms to be user-friendly and convenient right from the moment you receive them. When your package arrives, you can immediately activate and start using the GPS locator alarm without the need for any additional setup at home.

Our team of experts has already taken care of all the essential configurations and settings to ensure seamless functionality. All you need to do is power on the device according to the provided instructions, and you’ll be ready to track and monitor your valuable belongings or loved ones in real-time.

Additionally, we provide detailed user guides and customer support to assist you with any questions or concerns that may arise during usage. Whether you’re a tech-savvy individual or new to GPS locator alarms, rest assured that our product is designed with simplicity in mind.

If you change your mind about the personal alarm or locator device you’ve purchased, you have the right to cancel your order within 14 days of receiving the alarm and receive a full refund. Just make sure to return the alarm in its original condition and packaging.

We kindly recommend reviewing our terms and conditions for detailed information regarding the process of cancellations and returns. It will provide you with specific instructions on how to proceed if you wish to cancel your order or return the telecare alarm.

Our terms and conditions outline the rights and obligations of both parties and ensure a transparent and fair process for all our customers. If you have any questions or need further clarification, our customer service team will be more than happy to assist you.

Your subscription comes with several valuable benefits.
24-hour monitoring by our emergency response team, allowing you to receive assistance whenever needed. unlimited alarm call usage, ensuring that you can reach out for help as often as necessary.


Free lifetime warranty for your equipment. This warranty covers any faults that may develop in your equipment. In such cases, we will take care of the repairs or replacement of the equipment at no cost to you.


Free battery replacement: If battery in your pendant alarm needs replacing, our team will handle that for you as well, without any additional charges.
This ensures that your equipment remains in optimal condition and ready to assist you whenever required.

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