Website Privacy Policy

At Trident Associated Securities Kommunications Limited (TASK Ltd, Ireland) and its UK Subsidiary, TASK Connect Ltd, we highly value your privacy and are fully committed to safeguarding your personal data. We recognize the importance of adhering to the legal requirements and standards set forth in both Europe and the UK regarding the collection, use, and protection of personal data. Preserving the confidentiality and security of your personal data is central to our commitment to responsible data handling practices and we acknowledge the necessity of employing suitable safeguards and management practices concerning its collection.

We want to ensure that you comprehend the information we gather about you and how it is used. This Privacy Notice outlines the guiding principles followed by TASK when we collect and process your personal data through your interactions with our website.

For details of how we collect and process your personal data through other engagements with us, including by telephone and email, or if you are a candidate for a job we have advertised, please see our General Privacy Notice. The general privacy notice includes but is not limited to anyone who contacts us with general enquiries, as well as suppliers and candidates.

We may update this Privacy Notice periodically, so we encourage you to revisit this page occasionally to stay informed about any changes. If we require your consent to process your personal data differently, we will seek your permission beforehand.

  • TASK Connect Ltd, a UK company, is a fully owned subsidiary of Trident Associated Securities Kommunications Limited (TASK Ltd) and is headquartered at 103a Gilford Rd, Lurgan, Craigavon BT66 7AH, United Kingdom.

Trident Associated Securities Kommunications Ltd (TASK Ltd) is a leading provider of monitored personal alarms, headquartered at Unit 1, Block 3, City North Business Park, Stamullen, Co.Meath, IRELAND K32V008.

This Privacy Notice is issued on behalf of Trident Associated Securities Kommunications Ltd and TASK Connect Ltd as a whole.

  • When we mention “TASK”, “we”, “us” or “our”, we are referring to both TASK entities.
  • When we mention “TASK Ltd” we are referring to Trident Associated Securities Kommunications Ltd (Ireland).
  • When we mention “TASK Connect” we are referring to TASK Connect Ltd (UK)

 

Unless otherwise stated the TASK entity you are engaging with will be the Data Controller of your data.

“Personal Data” refers to any details concerning a person’s identity, enabling their identification. This encompasses particulars such as the individual’s name, mailing address, email address, telephone number, company, title, site username, or site password. Data where the identity has been eliminated (anonymous data) is excluded from this definition.

3.1. What data we collect

We collect information you provide, which may include details you provide us with such as when creating an account, making an order or contacting us via our website, such as your:

• name and contact details,
• email address and telephone number,
• products added to your basket or that you order,
• information on any website forms you submit,
• any check boxes you tick,
• your marketing preferences,
• any content you download from our website.

In addition, we collect a limited amount of data which we use to help us to improve your experience when using our website and to help us manage the services we provide. This includes:

• Log data: Your IP address, browser type, operating system, and device information to analyze website traffic and enhance user experience.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to improve your browsing experience and offer personalized content.

When you become a customer or place an order on behalf of someone else:

If you place an order for a product, we may collect additional information about you or another person for whom you are making the purchase. For more details on how we collect and handle this data, please refer to our [Customer Privacy Notice].

3.2. How we get the data:

You may provide personal data by ordering a product online, making a payment, updating marketing preferences, downloading content or completing online forms; and
We may collect your data automatically via cookies, in line with your cookie consent, preferences and settings (for more information on how we use cookies please see our [Cookie Notice])

3.3 Why we collect the data

The primary reasons we collect your data include:

  • Providing Services: We collect and process your personal data to fulfil our contractual obligations and deliver the products, services, or information you have requested from us. This includes processing orders, managing your accounts, and providing customer support.
  • Improving User Experience: Your data helps us understand your preferences, interests, and interactions with our website and services. This knowledge allows us to tailor our offerings and user experience to meet your needs and preferences.
  • Communication: We use your contact details to communicate with you regarding updates, important announcements, promotions, and events related to our products and services. We may also respond to your inquiries, requests, or feedback submitted through our website or other communication channels.
  • Marketing and Personalization: With your consent (where required), we may use your data to send you marketing communications, newsletters, and promotional offers that may be of interest to you. Personalizing our communications allows us to provide you with relevant content and recommendations. You can change these preferences at any time by contacting us at compliance@taskltd.com.
  • Compliance and Legal Obligations: We may process your data to comply with applicable laws, regulations, and contractual requirements. This includes accounting, tax, and auditing obligations, as well as cooperating with law enforcement agencies and regulatory authorities, where necessary.
  • Safeguarding Our Users and Business: Your data helps us monitor and detect fraudulent or malicious activities, protect the security and integrity of our website, and ensure compliance with our terms and conditions.
  • Website Analytics: To record your usage of our website in accordance with our [Cookie Notice].

 

3.4. Change Of Purpose

We will only use your personal data for the purposes for which we collected it. The information you provide to us will be processed in a manner consistent with the reasons stated in this Privacy Notice or those disclosed to you at the time of collection. We will not use your Personal data for any unrelated purpose without obtaining your explicit consent, unless required or permitted by law.

We rely on the following main reasons to Process Personal data of website users:


Legitimate Interests: In certain instances, we may process your Personal Data based on our legitimate interests, which include enhancing and improving our website, products, and services. This includes analysing website usage data to understand user preferences, ensuring website security and functionality, and conducting marketing activities to promote our products and services. Our legitimate interests are carefully balanced with your rights and freedoms, and we ensure that your privacy is not compromised in any way. You have the right to object to the processing of your personal data based on legitimate interests, and we will assess and respect your objection in accordance with applicable data protection laws.
Necessary for Entering into or Performing a Contract: When you interact with us through our website to purchase products, subscribe to our services, or engage in any transaction, we may need to process your personal data to fulfil our contractual obligations. This includes processing payment details, delivering products or services, and providing customer support related to your purchases. The processing of your personal data for contract-related purposes is necessary to execute our agreement with you, and you have the option to decline such processing; however, it may impact our ability to fulfil our contractual obligations.
Necessary for Compliance with a Legal Obligation: In certain circumstances, we may be required by law to process your personal data. This includes situations where we are obligated to retain and disclose certain information to regulatory authorities, law enforcement agencies, or other governmental entities. Compliance with legal obligations is essential to ensure that we operate in accordance with the law, and we may not be able to provide you with options to opt-out of this processing.
Consent: Where required by applicable data protection laws, we will seek your consent before processing your personal data for specific purposes. Your consent will be given freely, and you have the right to withdraw it at any time. If you withdraw your consent, it will not affect the lawfulness of the processing based on consent before its withdrawal.
Necessary to Protect Vital Interests: In critical situations where it is necessary to protect the vital interests of you or another natural person, we may process your personal data. This could include instances where your health, safety, or well-being is at risk, and processing your data is essential to prevent harm.

Your preferences and choices regarding the processing of your personal data are essential to us. We respect your decisions, and you can exercise your rights, including the right to object, withdraw consent, or access your personal data, as detailed in the “Your Rights” section of this Privacy Notice.

We share your data with other entities within TASK acting as joint controllers or processors. We do this to provide administrative, sales and marketing, customer service, and IT, including system administration services.


We do not share your personal data with third parties for marketing purposes.


However, we may use third-party service providers:


• To assist us in analysing website data, maintaining or improving our website and its security, and improving our website’s performance. These service providers are authorized to use your data only as necessary to perform their services for us. This includes website development, payment, IT, and system administration services.
• Additionally, we work with professional advisers who act as Data Controllers, such as our auditors.
• In certain circumstances, we may be required to report Processing activities to regulators and other authorities as mandated by applicable laws and regulations.

In the course of providing our services and operating our website, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) or the UK. We take various measures to ensure that your personal data is adequately protected during international transfers, and we implement the necessary safeguards as required by data protection laws and regulations. Some of the protections we afford to website users in this regard include:


If we engage third-party service providers located outside the EEA or the UK, we ensure that these providers have demonstrated GDPR compliance and adhere to the appropriate data transfer mechanisms. We carefully select our partners and review their privacy practices to safeguard your data when shared with them.


Data Transfer Mechanisms: When transferring personal data to countries outside the EEA or the UK, we rely on appropriate data transfer mechanisms approved by the European Commission. These mechanisms may include:


• Standard Contractual Clauses: We use standard contractual clauses, also known as model clauses, which are contractual agreements approved by the European Commission to ensure that data is adequately protected during transfers.
• Data Protection Addendum: We may enter into Data Protection Addenda with our third-party service providers or other data recipients outside the EEA or the UK. These addenda include contractual provisions that obligate the recipients to protect your personal data and comply with applicable data protection laws.
• Consent or Explicit Consent: Where necessary, we seek your explicit consent to transfer your personal data to countries outside the EEA or the UK. We inform you about the potential risks of such transfers and obtain your consent before proceeding with any international data transfer.

At TASK we take data protection and security seriously, and we employ a range of technical and organizational measures to safeguard your personal data from unauthorized access, loss, or destruction. These measures are designed to ensure the confidentiality, integrity, and availability of your data, and we continuously review and update them to align with industry best practices and evolving data protection standards. Although no method of data transmission or storage is completely immune to risks, we are committed to minimizing these risks to the greatest extent possible.


Some of the controls and practices we have implemented include:


• Data Minimization: We strictly adhere to the principle of data minimization, which means we only collect and retain the personal data necessary to achieve specific purposes outlined in this Privacy Notice. We avoid excessive data collection and ensure that we do not retain your data for longer than required.
• Access Controls: We implement access controls to restrict access to your personal data to only authorized personnel or third-party service providers who require the data to perform their legitimate duties. Access is granted based on a need-to-know basis, and all authorized individuals are subject to confidentiality obligations.
• Encryption: We use encryption techniques to protect your data during transmission and storage. Encryption helps ensure that your data remains confidential and secure, even in the event of unauthorized access.
Despite these and other measures we have implemented, it’s important to acknowledge that no data transmission or storage method is entirely risk-free. Therefore, we continuously monitor and improve our security practices to remain resilient against emerging threats.


7.1. Third party links


Our website may contain links to third-party websites, applications, or services that are not operated or controlled by TASK These third-party links are provided for your convenience and reference, and they may have their own privacy policies and practices that are independent of ours. Please note that when you click on these links, you will be redirected to external websites over which we have no control.
While we strive to include only reputable and trustworthy links, we do not endorse, review, or have any responsibility for the content, privacy practices, or security of these third-party websites. We recommend that you review the privacy policies of any linked websites before providing any personal data or using their services.


We are not liable for any damages or implications resulting from your access to and use of third-party links, including any loss, damage, or misuse of your personal data. Your interactions with these linked websites are solely at your own risk, and we encourage you to exercise caution and diligence when leaving our website and interacting with external links.


We welcome any feedback or concerns you may have regarding third-party links, and we are committed to addressing any issues that may arise to protect your online experience with us.


7.2. Advice on Protecting Personal Information:


At TASK, we take the security of your personal data seriously, and we are committed to protecting your privacy. To help safeguard your information and enhance your online safety, we offer the following advice:


• Keep Your Passwords Secure: Please ensure that you create strong and unique passwords for your accounts with us and other online services. Avoid using easily guessable passwords, such as “123456” or “password,” and refrain from using the same password for multiple accounts. Regularly update your passwords to minimize the risk of unauthorized access.
• Beware of Phishing Attempts: Be cautious of suspicious emails, messages, or calls that ask you to provide personal data, login credentials, or financial information. We will never request sensitive information through unsolicited communications. If you receive any such requests, do not respond or click on any links provided. Instead, reach out to us directly using official contact details to verify the authenticity of the communication.
• Avoid Sharing Personal Information: Please refrain from sharing your passwords, account details, or other sensitive personal data with anyone, including family members, friends, or individuals claiming to represent TASK. Keep your information confidential to prevent unauthorized access and potential misuse.
• Secure Your Devices: Ensure that your devices, such as computers, smartphones, and tablets, have up-to-date security software and firewalls installed. Regularly install software updates and patches to protect against security vulnerabilities.
• Public Wi-Fi Caution: When using public Wi-Fi networks, exercise caution when accessing sensitive information or conducting financial transactions. Public Wi-Fi networks may not be secure, and cybercriminals could intercept your data. Consider using a Virtual Private Network (VPN) for added security.
• Review Privacy Settings: Familiarize yourself with the privacy settings of the websites and applications you use. Adjust these settings to control what information you share and who can access your data.
• Report Suspicious Activity: If you notice any unusual or suspicious activity related to your account or interactions with TASK, please report it to us immediately. Prompt reporting helps us investigate and address potential security concerns effectively.

By following these guidelines, you can play an active role in safeguarding your personal data and protecting your online privacy.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and improve our services.  Cookies are small text files that are stored on your device when you visit our website. They help us analyse website traffic, remember your preferences, and provide you with personalized content. Cookies may be set by us (first-party cookies) or by third-party providers whose services we use (third-party cookies).


The types of cookies we may use includes:


• Essential Cookies: These cookies are necessary for the proper functioning of our website and enable you to navigate our site and use its features. Without these cookies, certain parts of our website may not work correctly.
• Functionality Cookies: These cookies remember your preferences and choices on our website, such as language settings or font size. They help personalize your experience and save you time during subsequent visits.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting anonymous information. We use this data to analyse website traffic, identify popular pages, and improve the overall user experience.
• Advertising/Targeting Cookies: We may work with advertising partners to display targeted ads based on your interests and browsing behaviour. These cookies allow us to deliver more relevant advertisements to you.


You have the option to manage your cookie preferences through your browser settings. You can choose to accept or decline cookies or delete existing cookies from your device. However, please be aware that disabling or blocking certain cookies may affect the functionality and performance of our website.


For more detailed information about how we use cookies, the purposes for which we use them, and how to manage your cookie preferences, please refer to our [Cookie Notice].

At TASK we retain your personal data for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. The retention period may vary based on the specific purposes of data processing and legal obligations applicable to us.

The criteria we use to determine the appropriate retention period include:

  • Purpose of Data Processing: We will retain your personal data as long as it is necessary to fulfil the purposes for which it was collected. Once the purpose is achieved and there is no legitimate reason to retain your data further, we will securely delete or anonymize it.
  • Legal Obligations: We may be required to retain certain personal data for compliance with legal obligations, such as tax, accounting, or regulatory requirements. In such cases, we will retain the data for the duration specified by the applicable laws or regulations.
  • Business Needs: In some instances, we may retain your data for the establishment, exercise, or defence of legal claims, to maintain accurate business records, or for legitimate business purposes. When data is no longer needed for these purposes, we will dispose of it securely.

 

Please note that even if you request the erasure of your personal data, we may retain certain information if required or permitted by law or if there is a legitimate reason to do so, such as resolving disputes, enforcing our terms and conditions, or protecting our legal rights.

Our dedicated Data Privacy Officer is here to assist you with any enquiries or requests related to your personal data and to ensure compliance with applicable data protection laws. If you have any questions about this Privacy Notice or wish to exercise any of your legal rights regarding your personal data, please don’t hesitate to reach out using the details provided below:

TASK Connect (UK): Data Protection Officer (DPO) – Toni Bunting. Tel +44 (0) 28 2036 0280. Email: compliance@taskconnect.co.uk

Data privacy laws are constantly evolving, and we endeavour to maintain best practice. However, we recognise that we may not always get it right and if you are not satisfied in the way we handle your personal data or you wish to discuss our processes then we would like to hear from you. If you have any concerns about our use of your personal information, you can make a complaint to us at compliance@taskconnect.co.uk


You can also complain to the UK data protection regulator if you are unhappy with how we have used your data.


The ICO’s address in the UK: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Tel: 0303 123 1113. Website: https://www.ico.org.uk

Version v.1 20 August 2023

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