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Please complete the below form and payment details to purchase your GSM personal alarm hub and button
£99 set up fee (£118.80 if not VAT exempt) plus £20 monthly (£24 monthly if not VAT exempt)
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Your Details

Name
Please enter the name and address of the person ordering the alarm. This may be different from the person who will be using the alarm service. After placing your order, you will receive an order confirmation email that includes a link to an online information sheet. This form is designed to gather essential information about the person who will be using the service and their nominated emergency contacts.
Address

VAT Exemption Statement

If the person for whom the alarm is being purchased has a medical condition requiring medication or is registered as disabled, they may be eligible for VAT exemption. Please refer to our VAT Exemption Guide if necessary for more information.
If you answered yes to the above question, following the placement of your order, you will receive a link to our brief VAT Exemption Declaration Form. This form must be completed before we dispatch your order.

Payment Details

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Confirmation
Set up fee
Acceptance of Terms
Acceptance of Privacy Policy
TASK Customer Privacy Notice - Monitored Telecare Devices and GPS Alarms

1. Overview

TASK Connect Ltd, is a fully owned subsidiary of TASK Community Care (Ireland). At the TASK group, we highly value your privacy and are fully committed to safeguarding your personal data. We want to ensure that you comprehend the information we gather about you and how it is used. This Privacy Notice outlines the guiding principles followed by TASK Connect when you are a customer.

We may update this Privacy Notice periodically, so we encourage you to revisit this page occasionally to stay informed about any changes. If we require your consent to process your personal data differently, we will seek your permission beforehand.

2. Who We Are

TASK Connect Ltd, a UK company, is a fully owned subsidiary of TASK Community Care (Ireland) and is headquartered at 103a Gilford Rd, Lurgan, County Armagh, BT66 7AH.
Trident Associated Securities Kommunications Ltd (TASK Ltd) is our sister company in Ireland and is a leading provider of monitored personal alarms and communication products, headquartered at Unit 1, Block 3, City North Business Park, Stamullen, Co.Meath, Ireland, K32V008.
This Privacy Notice is issued on behalf of Trident Associated Securities Kommunications Ltd and TASK Connect Ltd as a whole.
• When we mention “TASK”, “we”, “us” or “our”, we are referring to both TASK entities.
• When we mention “TASK Ltd” we are referring to Trident Associated Securities Kommunications Ltd (Ireland).
• When we mention “TASK Connect” we are referring to TASK Connect Ltd (UK).
Unless otherwise stated the TASK entity you are engaging with will be the Data Controller of your data.

3. Personal Data

3.1. The personal information we collect

Monitored telecare alarms and GPS device customers:

For most of our services we collect the following personal information about you, with specific service examples also given below:
• Personal details such as your name, address, date of birth, gender, email address, phone number and other contact information.
• Transaction information, such as the product you purchased, its price, your method of payment and your payment details which could include bank details.
• Your account information such as dates of payments owed and received, the subscription services you use or any other information related to your account
• Known medical conditions, medications, allergies and disabilities (if you wish to disclose) • Your doctor’s details.
• Nominated contact details (i.e., people you want to be contacted in an emergency, in your stated order of preference where possible). These people may or may not be keyholders. When you provide information about nominated contacts, we assume that you do so with their full knowledge and consent.
• Key-safe code (if applicable).
• Photographic ID.
• Any password or passcode you provide to us.
• Your correspondence and communications with us.
• Call recordings from our monitoring centre.
• Relevant information regarding an emergency call made by you to the monitoring centre (e.g., who we have contacted, the response we received and the assistance we have provided to you).
We collect most information directly from you in person by phone or email and/or through our website. However, we may also collect information from third parties such as health and social care agencies, the police and enquiries that are received from someone acting on your behalf.

Lone worker & GPS device customers:

Our GPS trackers are designed to provide location-based services and enhance your safety and convenience. To achieve this, the GPS trackers may collect certain additional personal information for the following purposes:

• Location Data: The primary function of GPS trackers is to determine your precise location. This includes GPS coordinates, movement history, and real-time tracking information.
• Communication Data: Data related to your interactions with the GPS tracker, including messages, alerts, and communication logs.
• Device Information: Technical data associated with the functioning of the GPS tracker, including device status, battery levels, and connectivity information.
• Employer/department, and other relevant details regarding your employment required to deliver an effective service (e.g., line manager name, contact details, and availability).
• Hair colour, height, eye colour, build.
• Vehicle details make and model, colour and registration.
• We may also retain a photograph of you on the lone worker system to assist a contracted security company when there is need to escalate an incident and to help identify you.

Collection of Personal Information by Inactivity Monitors

As part of our commitment to providing a safe and effective service, our inactivity monitors may collect certain personal information to ensure your well-being and security. The following additional types of personal information may be also be collected if these devices are installed with your telecare system:

• Activity Data: Information related to your daily activities, such as movement patterns within your home during specified time windows.
• Device Information: Data related to the functioning of the inactivity monitor, including technical information and logs for troubleshooting and maintenance.

Call Recordings

TASK has a telephone system that is capable of recording conversations. Like many other organisations, this is a standard practice that allows the recording of telephone calls for quality monitoring, training, compliance and security purposes. All inbound and outbound calls made to or from TASK’s offices will be recorded and will be retained for a limited period as per our Retention Schedule. All calls to the 24/7 monitoring centre via the monitored alarms are also recorded. The purpose of call recording is to provide an exact record of the call for:
• Staff training purposes, helping us to improve the quality of our supporter services and to ensure the information we provide is consistent and accurate.
• Accuracy checks, to ensure we have an accurate record of the call and to support any customer transaction that takes place over the phone.
• Establishing the facts in the event of a complaint by a customer or member of staff and used in evidence during any associated investigation.
• Protecting our customers including those who may be at risk of domestic violence or other risks. We collect most information directly from you in person by phone or email and / or through our website. However, we may also collect information from third parties such as health and social care agencies, the police and enquiries that are received from someone acting on your behalf.

When you are online, such as on our website, the information we may collect includes:

• Account information, like your username, password, and other identifiers or credentials you use to access our online services or to buy our products and services.
• Details of your visits to the website, and the resources that you access. Examples include ads that you click, device information and your location.
• IP address and cookie data. Please refer to our Cookies Policy. The purpose of our Cookies Policy is to help explain what they are, why you are collecting them, and what information cookies store.
• We use so-called social plugins (buttons) of social networks such as Facebook, Google+, You Tube, Instagram and Twitter. After activation of a button, the social network can retrieve data, independently of whether you interact with the button or not. If you are logged on to a social network, the network can assign your visit to the website to your user account. If you are a member of a social network and don’t want that network to combine data retrieved from your visit to our websites with data they hold on you, you must log out from the social network concerned before activating the buttons.
• Some of our websites contain links to other websites run by other organisations which we do not control. This policy does not apply to those other websites, so we encourage you to read their privacy statements.
• Information that you provide in your dealings with us. This includes when you register to use our online services, or when you subscribe to our services or request further services and/or information from us. The situations when you provide personal information online could include when you:

• Pay a bill online.
• Purchase products through our online store.
• Register or use our online services.
• Request to receive marketing or other communications.
• Enter one of our online competitions or when you complete one of our online customer surveys.
• Submit information when you’re providing feedback.
• Use interactive features of our online services.

Please read our General Privacy Notice for further details.

3.2. What is your personal information used for?

In the course of our activities, we need to collect, store and use personal information about you to enable us to deliver efficient and effective services to you including for the following purposes:

• To process your orders and payments or to give you a refund.
• To install, maintain or remove monitored alarms from your home. We will always arrange this with you in advance, and all our installation employees are required to carry company issued ID.
• To deliver the monitoring service appropriately and safely in your home or other environment.
• To monitor and respond appropriately to your monitored alarm activations, for instance by contacting your nominated contacts and/or the emergency services in the event that we receive an alarm or other activation from your monitored alarm.
• Working with emergency services to provide a responsive, safe service, if you need assistance in an emergency. This is to helps get a response to you in an emergency as quickly and effectively as possible.
• If you have applied for a funded monitored alarm via a third party such as a medical professional, a council or government department, or if you have been referred to us by them, we may discuss your application with them, and with any associated entities such as community or voluntary group personnel involved in your application.
• Out of hours calls (for instance, on behalf of housing associations) can be an emergency situation such as a gas leak or electrical problem and we use the data to ensure we can provide an appropriate response. This may involve giving personal information to the named contractor in line with the instructions of your housing association or other organisation.
• If you have a TASK GPS locator, we may also record relevant information on GPS websites or platforms so that a designated family member or responder can help to find you if you become lost or missing.
• Maintaining our accounts and records.
• Keeping you informed of new products and services and to complete customer satisfaction surveys to help monitor performance and improve services.
• Dealing with complaints and any feedback from you.
• Work in partnership with government crime prevention agencies to improve community safety and to prevent and detect crime.
• Enable the identification, apprehension and prosecution of people carrying out crime, disorder and other criminal activities.
• To comply with legal and regulatory obligations.

3.3. Change Of Purpose

In certain situations, we may determine that a change of purpose is required to process your data. Any such change will always be in compliance with applicable data protection laws.

• Consent: If we intend to process your data for a purpose that is materially different from the original purpose for which it was collected, we will seek your explicit consent before proceeding with the new processing activities.
• Legitimate Interests: In some cases, we may rely on our legitimate interests as a legal basis for changing the purpose of data processing. This includes situations where the new purpose is compatible with the original purpose and where your fundamental rights and freedoms are not adversely affected

Informing You of Purpose Change: If we decide to change the purpose for which we process your data, including candidates' data, we will provide clear and transparent information about the new purpose and any relevant details. This will typically be communicated through an updated Privacy Notice or other appropriate means.


4. What is our power to obtain and use the personal data?

Under the UK General Data Protection Regulation (GDPR), the lawful bases we rely on for processing personal data are:

Where you have provided consent: For example, we use email and text messages to communicate with you about our products and services, competitions, offers, promotions or special events where you tick a box. You are able to remove your consent at any time. You can do this by contacting our Data Protection Officer.

Where a contractual obligation exists: The processing is often necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract with you.

Vital interest: For example, the processing may be necessary to protect someone’s life or protect them from harm. In certain circumstances it is in your vital interests for us to process your personal information. We may need to contact you if there are any urgent safety or product recall notices or where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any potential harm to you.

Where there is a Legitimate Interest:
We process your personal data in order to carry out certain tasks relating to our business activities. In such cases, processing of personal data can be justified on grounds of legitimate interest. For example, to protect against identify theft and prevent fraud and other criminal activity, claims and other liabilities. This also includes where you fail to repay what you owe us or to return our property, we may need to trace your whereabouts in order to recover payment or reclaim property. For instance, this might be carried out by a third-party debt recovery agent on our behalf. Other areas processing of personal data can be justified on grounds of legitimate interest include:

Communications

• To provide customer support and to respond to, and communicate with you about your requests.
• To contact you if we need to obtain or provide additional information. • To check our records are right and to check every now and then that you are satisfied with our service (e.g., customer surveys).
• For marketing activities (other than where we rely on your consent) e.g., marketing permissions captured during the course of a sale, personalising marketing messages through social media and other third-party platforms.
• To send promotional material (e.g., renewals) to you in the post or inform you of our offers.
• To comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request).
• To send communications to you about your orders, purchases or accounts and bill you for using our products or services.
• To let you post on our blogs and interact with us through social media.

Personalise & Improve Our Service:

• To personalise your experience on our online services. This could include providing you with interesting, relevant content.
• To help us understand more about you as a customer, the products and services you use, the way you use them and how you shop across the company, so we can serve you better. • Improve the content and appearance of the Website(s) or App(s), and to make sure that content is presented in the most effective manner for you.
• To operate, evaluate and improve our business, including the development of new products and services; to determine the effectiveness of our sales, marketing and advertising; and the analysis and improvement of our products, offers, promotions, and online services and other technologies.
• To show you relevant ads by using data collected from your devices, including your searches, location, ads that you have seen and personal information that you have given us, such as your age range, gender and topics of interest. Dependant on your Ads Settings, this data informs the ads that you see across your devices. For example, if you visit our website on your computer at work, you might see ads about our products or services on your phone later that night.

5.Will your personal information be shared?

We may share your data with other entities within AAA, who may act as joint controllers or processors. This sharing is essential to provide you with administrative, sales and marketing, customer service, and IT support, including system administration services. Additionally, it enables us to deliver monitoring services in partnership with AAA Ltd
We do not share your personal data with third parties for marketing purposes.
However, we may engage third-party service providers for various purposes:

• Website Services: Some third-party providers assist us in analyzing website data, enhancing website security, and improving overall website performance, including website development and payment services. These service providers are authorized to access your data solely for the purpose of fulfilling their services to us.

• Operational Services: Other service providers support us in maintaining and enhancing our services, ensuring security, and optimizing our performance. This includes payment processing, IT support, and system administration services.

• Professional Advisers: We collaborate with professional advisers, such as auditors, who may act as data controllers in specific cases.

• Regulatory Reporting: In certain situations, we may be obligated to report our data processing activities to regulatory and authoritative bodies as required by applicable laws and regulations.

• The information we hold about you may also be shared with individuals and organizations involved in providing or arranging services for you, including:

• Nominated Contacts: This may include friends, family members, or others you have designated for emergency contact purposes.

• Emergency Services: In case of an emergency, your information may be shared with relevant authorities, including your doctor or emergency services.

• Lone Worker Services: If applicable, we may share your details with contracted security companies to ensure your safety.

• Contracted Service Providers: Our contracted service providers who perform maintenance on our call monitoring systems may have access to your information.

• Our Installation and Maintenance Staff: Our staff responsible for installing, maintaining, and removing equipment may access your data as necessary for their duties.

• Directly Involved Staff: Staff members directly involved in your care or services may have access to your information.

• Named Interested Parties: We may contact individuals you have designated as interested parties to discuss your telecare service or arrange property visits for assessments, reviews, and engineer visits.

• Entities such as Housing Associations and Care Homes: If permissions or cooperation are required to install equipment or provide services, we may share information with entities such as housing associations and care homes, as required by law or in cases where we act as joint controllers or processors.

• Other Telecom or Alarm Providers: If needed to install, repair or disconnect equipment from your property for the safe installation of our equipment, we may collaborate with other telecom or alarm providers.

• Third-Party Service Providers: To deliver our products and services, we may engage third-party service providers, such as telecare installers, payment processors, and our bank.


6. International transfers of your personal information

In the course of providing our services and operating our website, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) or the UK.
We take various measures to ensure that your personal data is adequately protected during international transfers, and we implement the necessary safeguards as required by data protection laws and regulations. Some of the protections we afford to website users in this regard include:
If we engage third-party service providers located outside the EEA or the UK, we ensure that these providers have demonstrated GDPR compliance and adhere to the appropriate data transfer mechanisms. We carefully select our partners and review their privacy practices to safeguard your data when shared with them.

Data Transfer Mechanisms: When transferring personal data to countries outside the EEA or the UK, we rely on appropriate data transfer mechanisms approved by the European Commission. These mechanisms may include:

• Standard Contractual Clauses: We use standard contractual clauses, also known as model clauses, which are contractual agreements approved by the European Commission to ensure that data is adequately protected during transfers.
• Data Protection Addendum: We may enter into Data Protection Addenda with our third-party service providers or other data recipients outside the EEA or the UK. These addenda include contractual provisions that obligate the recipients to protect your personal data and comply with applicable data protection laws.
• Consent or Explicit Consent: Where necessary, we seek your explicit consent to transfer your personal data to countries outside the EEA or the UK. We inform you about the potential risks of such transfers and obtain your consent before proceeding with any international data transfer.

7. Data Security

At TASK we take data protection and security seriously, and we employ a range of technical and organizational measures to safeguard your personal data from unauthorized access, loss, or destruction. These measures are designed to ensure the confidentiality, integrity, and availability of your data, and we continuously review and update them to align with industry best practices and evolving data protection standards. Although no method of data transmission or storage is completely immune to risks, we are committed to minimizing these risks to the greatest extent possible.

7.1. Our Controls

Some of the controls and practices we have implemented include:

• Data Minimization: We strictly adhere to the principle of data minimization, which means we only collect and retain the personal data necessary to achieve specific purposes outlined in this Privacy Notice. We avoid excessive data collection and ensure that we do not retain your data for longer than required.
• Access Controls: We implement access controls to restrict access to your personal data to only authorized personnel or third-party service providers who require the data to perform their legitimate duties. Access is granted based on a need-to-know basis, and all authorized individuals are subject to confidentiality obligations.
• Encryption: We use encryption techniques to protect your data during transmission and storage. Encryption helps ensure that your data remains confidential and secure, even in the event of unauthorized access.

Despite these and other measures we have implemented, it's important to acknowledge that no data transmission or storage method is entirely risk-free. Therefore, we continuously monitor and improve our security practices to remain resilient against emerging threats.

7.2. Advice on Protecting Personal Information:

At TASK, we take the security of your personal data seriously, and we are committed to protecting your privacy. To help safeguard your information and enhance your online safety, we offer the following advice:

• Keep Your Passwords Secure: Please ensure that you create strong and unique passwords for your accounts with us and other online services. Avoid using easily guessable passwords, such as "123456" or "password," and refrain from using the same password for multiple accounts. Regularly update your passwords to minimize the risk of unauthorized access.
• Beware of Phishing Attempts: Be cautious of suspicious emails, messages, or calls that ask you to provide personal data, login credentials, or financial information. We will never request sensitive information through unsolicited communications. If you receive any such requests, do not respond or click on any links provided. Instead, reach out to us directly using official contact details to verify the authenticity of the communication.
• Avoid Sharing Personal Information: Please refrain from sharing your passwords, account details, or other sensitive personal data with anyone, including family members, friends, or individuals claiming to represent TASK. Keep your information confidential to prevent unauthorized access and potential misuse.
• Secure Your Devices: Ensure that your devices, such as computers, smartphones, and tablets, have up-to-date security software and firewalls installed. Regularly install software updates and patches to protect against security vulnerabilities.
• Public Wi-Fi Caution: When using public Wi-Fi networks, exercise caution when accessing sensitive information or conducting financial transactions. Public Wi-Fi networks may not be secure, and cybercriminals could intercept your data. Consider using a Virtual Private Network (VPN) for added security.
• Review Privacy Settings: Familiarize yourself with the privacy settings of the websites and applications you use. Adjust these settings to control what information you share and who can access your data.
• Report Suspicious Activity: If you notice any unusual or suspicious activity related to your account or interactions with TASK, please report it to us immediately. Prompt reporting helps us investigate and address potential security concerns effectively.

By following these guidelines, you can play an active role in safeguarding your personal data and protecting your online privacy.

8. Periods for which we will store your personal information

At TASK we retain your personal data for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. The retention period may vary based on the specific purposes of data processing and legal obligations applicable to us.

The criteria we use to determine the appropriate retention period include:

• Purpose of Data Processing: We will retain your personal data as long as it is necessary to fulfil the purposes for which it was collected. Once the purpose is achieved and there is no legitimate reason to retain your data further, we will securely delete or anonymize it.
• Legal Obligations: We may be required to retain certain personal data for compliance with legal obligations, such as tax, accounting, or regulatory requirements. In such cases, we will retain the data for the duration specified by the applicable laws or regulations.
• Business Needs: In some instances, we may retain your data for the establishment, exercise, or defence of legal claims, to maintain accurate business records, or for legitimate business purposes. When data is no longer needed for these purposes, we will dispose of it securely.

Please be aware that even if you request the removal of your personal information, we might retain specific data if mandated or allowed by the law, or if a legitimate reason exists. This could include the resolution of disputes, the enforcement of our terms and conditions, or the protection of our legal rights.

Upon the conclusion of the retention period or when your data ceases to serve the purposes stated in this Privacy Notice, we will securely delete or anonymize your personal data, in accordance with applicable data protection laws.

9. Your Rights

Under certain circumstances, you have rights including:
• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. However, if your request for access is determined to be clearly unfounded or excessive, we may apply a reasonable fee to cover administrative costs. In such cases, we will notify you of the fee and provide an explanation for its imposition.

Additionally, there may be circumstances where we are unable to fulfil your access request, such as when it is deemed clearly unfounded or excessive. If we are unable to comply with your request, we will inform you promptly and provide the reasons for our decision.

To ensure the security and confidentiality of your personal data and to confirm your right to access the information or exercise any of your other rights, we may need to request specific information from you. This additional step helps us verify your identity and ensures that your personal information is not disclosed to unauthorized individuals.

Safeguarding your data is of utmost importance to us, and requesting specific information is an appropriate security measure that aligns with our commitment to data protection. By taking these precautions, we strive to prevent any unauthorized access or disclosure of your personal information.

Please contact us at compliance@taskconnect.co.uk if you wish to make a request.
We endeavour to address all legitimate requests within one month, or as otherwise required by applicable data protection laws. However, please understand that occasionally, if your request is incomplete or particularly complex, or if you have submitted multiple requests, it may take us longer than a month to process your request. In such instances, we will promptly inform you, seek any necessary additional information, and keep you updated on the progress. Our commitment is to handle your requests promptly and efficiently, ensuring that your rights are respected and upheld in accordance with applicable data protection laws.

Data Privacy Officer (DPO)

Our dedicated Data Privacy Officer is here to assist you with any enquiries or requests related to your personal data and to ensure compliance with applicable data protection laws. If you have any questions about this Privacy Notice or wish to exercise any of your legal rights regarding your personal data, please don't hesitate to reach out using the details provided below:
TASK Connect (UK): Data Protection Officer (DPO) – Toni Bunting. Tel +44 (0) 28 2036 0280. Email: compliance@taskconnect.co.uk

How To Complain

Data privacy laws are constantly evolving, and we endeavour to maintain best practice. However, we recognise that we may not always get it right and if you are not satisfied in the way we handle your personal data or you wish to discuss our processes then we would like to hear from you. If you have any concerns about our use of your personal information, you can make a complaint to us at compliance@taskconnect.co.uk.
You can also complain to the UK data protection regulator if you are unhappy with how we have used your data.

Version v.1.1 16 Sept 2023

GSM Telecare alarm

For homes with no phone-line or broadband
£ 20
/month
  • £99 setup charge
  •  
  • Also works in homes with analogue phone-lines
  • SOS alarm button
  • Waterproof pendant button
  • Wearable as wristband or pendant
  • For use in the home and garden
  • Multi-network roaming SIM card
  • All alarm calls included
  • Button works up to 300m from alarm hub
  • 5 year typical battery duration
  • Free battery replacement
  • Power failure battery backup: 36 hours with one 30-minute call*
  • 24-hour CareLink monitoring
  • Free 2-3 day delivery
  • Easy setup
  • 12 month minimum contract
  • Alarm is rented
  •  
  • Designed to provide an additional level of support for individuals seeking to maintain their independence at home. With a simple button press, it offers the reassurance of round-the-clock support.
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