Contact TASK Connect
Whether you're choosing a personal alarm, need help with an existing service, have a billing question or require technical support, our team is here to help.
Our monitoring and technical support services are backed by real people, with monitored support available 24 hours a day.
Our monitoring team provides support 24 hours a day.
Ways to contact us
Our office team is available during normal business hours for general enquiries, accounts and new customer questions.
Telephone & Office Hours
For general and non-urgent enquiries:
For urgent technical or alarm-related matters, please contact us by telephone rather than email.
Postal Address
TASK Connect
103a Gilford Road
Lurgan
Northern Ireland
BT66 7AH
Need technical help outside office hours? Technical support is available 24 hours a day through our monitoring centre. Call 028 2036 0280 and select Option 3.
You may be able to find what you need online
Use the links below for common customer tasks, setup information and forms.
Alarm Setup Guides
Find setup and connection guidance for TASK Connect personal alarms and supported devices.
View setup guides ›Personal Alarm FAQs
Find answers to common questions about alarms, monitoring, GPS devices and related services.
Read FAQs ›VAT Exemption Guidance
Find information about VAT relief and eligibility for qualifying personal alarm customers.
View VAT guidance ›Telecare Equipment & Accessories
Explore additional telecare equipment, sensors, fall detection and replacement personal alarm buttons for your TASK Connect system.
View telecare equipment ›Request Information Leaflets
Order printed personal alarm information for yourself, family members, clients or service users.
Request leaflets ›Customer Information Forms
If you've been asked by TASK Connect to complete a customer information form, choose the appropriate form below.
Still not sure where to go?
Contact our team and we'll point you in the right direction.